IMPORTANT NOTICE: All stock Hair Pieces comes in 6 inch length and a 32 mm curl and is tightly packed. Please inspect it for color, hair quality, and base size before you cut, trim, or otherwise damage the packaging.
Please keep in mind that the hair piece needs to be returned to us in its original condition as you have received it (curly, tightly packed). It also must be unworn.
Does Superhairpieces have a return policy or exchange policy?
Super Hair Pieces, accepts a return or an a exchange within 15 days from date of delivery for items that have not be opened or tampered with in any way. Tags must be attached and the original packaging must be fully intact. In order to make a return or exchange, please contact our customer service team, within 2 weeks and send in the item(s) you wish to exchange or return.
Once we receive your return/exchange, we will process it as soon as possible. Please allow up to 7 business days for a refund to be applied back onto your card (Visa or MasterCard).
If you have requested an exchange, we will ship out the new item as soon as we receive your returned item.
*Please note: If you have requested a base cut, hair cut/style, bleach knot service, and any other Final Sale services, once you have purchased/added these services to your hair piece, that makes the hairpiece order a FINAL SALE order. Therefore we do not offer refund, store credit or exchanges on final sale items.
About our Return/Exchange Policy
Please understand, all hair products such as hair pieces, extensions and wigs are hygienic product. Our company strives to provide our customers with quality products thus we have very high hygienic standards. Thus Super Hair Pieces always take matters of hygiene and public safety seriously and do not allow opened and tampered items to be returned for safety and health reasons. This is an industry standard and we appreciate your understanding.
As stated earlier, returns and exchanges will be processed withing 15 days from date of delivery. In order to start the return and exchange process please refer to the following steps:
1. Please contact one of our customer service representatives within 15 days from delivery date.
2. One of our customer service representative will create a service request and provide you with the service request number.
3. You then have 10 days from the date the service request was created to send your return/exchange item back to us for inspection.
Once we receive your item we will process your request and fulfill your exchange/return as soon as possible.
*Please note: Any item received after the 10 days without prior notice will not be considered and the request will voided.
If you are in Canada please send your hairpiece to our Canadian address, If you are in the USA or any other country please ship your return or exchange to our Florida office. The addresses are provided below:
Florida, USA Ontario, Canada
|13790 NW 4th St Unit 102 (USA)
|| 215 Traders Blvd E Unit #17 (CANADA)
|Sunrise FL 33325
|| Mississauga, ON L4Z 3K5
In the package, please include your name, address and contact information and do not claim higher than value to avoid the custom duty and entry hassle.